🔒 We’re proud to announce that Pythia has achieved SOC 2 compliance, reinforcing our commitment to security, privacy, and trust.

Get started with Ticket Classifier with a free 7-day trial

Flat pricing. No hidden charges. No setup fees.

Ticket Classifier: Automatic Zendesk ticket triaging

Thanks to Pythia’s Ticket Classifier, your tickets will be automatically categorized to ensure the most pressing issues are dealt with first.

Basic

$0.02per ticket
  • Automatic ticket categorization
  • 12 Pre-defined Categories
  • Multi-language support

Advanced

$0.05per ticket
  • Automatic ticket categorization
  • 12 Pre-defined Categories
  • 56 Pre-defined Subcategories
  • Multi-language support
25
  hrs

Agent hours saved

$
250

Monthly savings

$
50

Pythia costs

4
x

R.O.I.

Simulate your savings with our Value Calculator

Thanks to Pythia, our clients save on average 30 seconds per ticket. All of those time savings start to add up very quickly!

Test it live!

Hi, I would like to add one more item to my order? Could you help me?
Category

Sentiment

Frequently Asked Questions

Find answers to the most commonly asked questions right here. Or contact us if you have something more specific.

  • What are the 56 subcategories for E-commerce domain you have?

    You can get a full overview and test Classifier live here.

  • What is the accuracy level of your categorization?

    We provide a 97% accuracy level out-of-the-box for Basic and 95% for Advanced classification.

  • What if I find errors with classification? Do you charge for those cases?

    You can tag those tickets with a special tag to exclude them from the billing.

  • I am interested in Ticket Classifier, but I am not an E-commerce business. What can you provide for us?

    We can create a custom classifier for you. Contact us via hello@pythia.cc or Web widget.

  • Do you provide good value for money?

    Sure! You can model your value using our Value Calculators here.

  • Do you provide a trial?

    Yes, we provide free 14-day trial – good time to understand if Pythia is for you (we're sure you'll love it).

  • Do you provide any discounts?

    Yes, we provide (a) volume discounts (when you buy many seats, starting from 30 agents)and (b) package discounts (when you buy several products as a package, like apps for Support and Chat or apps and reporting etc). Contact us for details.

  • Do you charge any installation fee?

    No, we do not charge any installation fees. Pythia works out-of-the-box with your account.

  • Is there any minimum agent seats purchase requirement?

    No, you can buy Pythia just for one agent account and enjoy it.

  • Is it possible to buy and use Pythia apps only by certain agents?

    Sure! You can use default role or group permissions in the app settings (see how to set them up).

Ticket Classifier

Your free 7-day trial is waiting for you

With a no obligation free 7-day trial, you can be up and running with the full suite of Pythia tools in under 30 minutes.