Get started with Macros Reporting with a free 14-day trial

Flat pricing. No hidden charges. No setup fees.

Macros Reporting: gain insights into your customers’ pain points

Automatically receive key insights about your business from your customer service teams. Use these insights to quickly address customer pain points.

How many tickets do you have per month?
5000
10000
30000
50000
100000
200000
500000
More

Single plan

$75per month
  • Daily, weekly, monthly reports
  • Advanced filtering
  • Structured reports export
  • Data sync every 3 hours
  • Performance analytics
  • One-Touch rate analytics
  • CSAT rate analytics

Frequently Asked Questions

Find answers to the most commonly asked questions right here. Or contact us if you have something more specific.

  • How many days in the past do you cover?

    By default, we get all unarchived tickets from Zendesk which are technically tickets from the last 120 days. The trial covers 5 last days only. Contact us if you want to discuss your custom data import requirements.

  • How do you define the final pricing of Macros Reporting?

    We calculate it based on the average monthly ticket volume in your account which is processed to get reports data.

  • Do you store our comments and customers' data by processing?

    No, we don't store and don't need them for Macros Reporting. We store just events of macros usage and their general attributes.

  • How often do you refresh the data?

    We do automatic syncing every 3 hours or 24 hours (depending on your plan). You can also update the data manually upon request.

  • Who has access to Macros Reporting?

    You can configure access to any agent (check app settings page as you do it for other apps in your Zendesk).

  • We have a lot of tickets and high macros usage. Does your reporting work fast?

    Sure! We have clients with thousands of macros and hundreds of thousands of tickets per month who enjoy our app without any loading issues.

Advanced Reporting

Your free 14-day trial is waiting for you

With a no obligation free 14-day trial, you can be up and running with the full suite of Pythia tools in under 30 minutes.