Customer Excellence Apps for Zendesk
New!
Introducing the ChatGPT Addon
Robotic replies? Never again! Provide personalized responses with the new ChatGPT Addon.
The ChatGPT Addon allows expanding and rephrasing the macros by offering flexibility in reply formality and tone.
It seamlessly integrates with the Advanced Macros app (see here how to enable it).
The pricing is $0.03 per AI action.
Resolve tickets faster with Reply Suggestions
Accuracy
The most relevant macros covering all of your workflows
Access
Agents see only macros they have access to
Preview
Preview macros in one click to see how it would look applied to your ticket
Suggestion Cards
Apply or Submit
Dynamic Content Support
Rich Formatting Support
Find the right macro faster with Advanced Search
Instant search
Search works instantly - like in Zendesk
Titles + Text
Go beyond titles - search within the macro text
Highlights
Quickly find search results with long titles thanks to keyword highlights
Powerful Search
Search by Title
Search by Text
Perform routine actions in one click with Quick Buttons
One-click Buttons
Add most used macros to Quick Buttons for one-click action
Individual setup
Each agent can have their personal setup of up to 8 buttons
Flexible actions
Assign "Apply" or "Submit" actions to each button individually
Apply or Submit
Edit or delete
Reorder Buttons
See how it works
Our short video will show you the basics of how the Advanced Macros works inside the Zendesk platform
Save time with Advanced Macros, at an affordable price
$15per agent, per month
- Free 14-day trial
- Full access to all features
- Basic Macros Reporting
25
hrs
Agent hours saved
$
250
Monthly savings
$
75
Pythia costs
2.3
x
R.O.I.
Simulate your savings with our Value Calculator
Thanks to Pythia, our clients save on average 30 seconds per ticket. All of those time savings add up very quickly!
Frequently Asked Questions
Find answers to the most commonly asked questions right here. Or contact us if you have something more specific.
Do you support accounts with Dynamic content and multiple languages?
Sure! We have the full support of DC and amazing features for multilingual support. Watch this video for more details.Do you provide good value for money?
Sure! You can model your value using our Value Calculators here.Do you provide any discounts?
Yes, we provide (a) volume discounts (when you buy many seats, starting from 30 agents) and (b) package discounts (when you buy several products as a package, like apps for Support and Chat or apps and reporting etc). Contact us for details.Do you charge any installation fee?
No, we do not charge any installation fees. Pythia works out-of-the-box with your account.
Is there any minimum agent seats purchase requirement?
No, you can buy Pythia just for one agent account and enjoy it.
Is it possible to buy and use Pythia apps only by certain agents?
Sure! You can use default role or group permissions in the app settings (see how to set them up).
What our customers are saying
