Customer Excellence Apps for Zendesk
Automated Triage
Save hours of time for your agents with 95% of tickets triaged and routed automatically
Instant Prioritization
Assign priorities and SLAs instantly for better ticket queue management
Consistent Tagging
Ensure consistent tagging for more accurate category analytics
Sentiment Detection
Define and use customer sentiment in your business rules and CX reporting
Multiple Language Support
Do your customers send messages in other languages? No problem! Pythia is compatible with any language.
Set-up in seconds with our pre-defined categories
Not sure how to classify your tickets? We have 12 main categories and 56 subcategories pre-defined to make your life easier from the moment you start using Ticket Classifier.
What type of business are you?
Test it live!
Category
Sentiment
See how it works
Our short video will show you the basics of how the Ticket Classifier works inside the Zendesk platform
Select the plan that works for your team
Basic
$0.02per ticket
- Automatic Ticket Categorization
- 12 Pre-defined Categories
- Multi-language Support
Advanced
$0.05per ticket
- Automatic Ticket Categorization
- 12 Pre-defined Categories
- 56 Pre-defined Subcategories
- Multi-language Support
25
hrs
Agent hours saved
$
250
Monthly savings
$
50
Pythia costs
4
x
R.O.I.
Simulate your savings with our Value Calculator
Thanks to Pythia, our clients save on average 30 seconds per ticket. All of those time savings start to add up very quickly!
Frequently Asked Questions
Find answers to the most commonly asked questions right here. Or contact us if you have something more specific.
What are the 56 subcategories for E-commerce domain you have?
You can get a full overview and test Classifier live here.What is the accuracy level of your categorization?
We provide a 97% accuracy level out-of-the-box for Basic and 95% for Advanced classification.
What if I find errors with classification? Do you charge for those cases?
You can tag those tickets with a special tag to exclude them from the billing.
I am interested in Ticket Classifier, but I am not an E-commerce business. What can you provide for us?
We can create a custom classifier for you. Contact us via hello@pythia.cc or Web widget.Do you provide good value for money?
Sure! You can model your value using our Value Calculators here.Do you provide a trial?
Yes, we provide free 14-day trial – good time to understand if Pythia is for you (we're sure you'll love it).
Do you provide any discounts?
Yes, we provide (a) volume discounts (when you buy many seats, starting from 30 agents)and (b) package discounts (when you buy several products as a package, like apps for Support and Chat or apps and reporting etc). Contact us for details.Do you charge any installation fee?
No, we do not charge any installation fees. Pythia works out-of-the-box with your account.
Is there any minimum agent seats purchase requirement?
No, you can buy Pythia just for one agent account and enjoy it.
Is it possible to buy and use Pythia apps only by certain agents?
Sure! You can use default role or group permissions in the app settings (see how to set them up).
What our customers are saying
